Luxury Brand Ambassador

Atlanta, GA

OVERVIEW

Salary
$14.00/hour

Job Type
Part-time

Job Description
The Porsche Experience is seeking an energetic individual to act as a greeter, brand ambassador and tour guide at the Porsche Experience Center Atlanta.

  • Coordinate guest and visitor inquiries made at the OPD Main Atrium, Heritage Gallery or Kimpton Hotel Lobby
  • Cover the Heritage Gallery space and bring the Porsche story to life through guest interactions and storytelling.
  • Create a warm and welcoming atmosphere for all Porsche Experience Center guests, visitors and employees of One Porsche Drive.
  • Conduct VIP and Guest Tours or One Porsche Drive
  • Provide backup coverage when needed cover the Retail Store and Simulator Lab
 Roles & responsibilities
  • Provide a warm welcome to all employees and guests ensuring their needs are met and their experience is representative of our brand standards
  • Issuing visitors temporary access badges (onsite credentials) for public areas of One Porsche Drive property and the Porsche Experience Center.
  • Coordinate with security in granting access to guests and providing guest passes as needed
  • Conduct VIP and Guest tours of the Porsche Experience Center and One Porsche Drive property.
  • Assist with all guest inquiries at the front desk including but not limited to, arranging transportation, storing luggage, providing directions, and engaging employees when needed
  • From time to time answer the phone at the front desk and transfer phone calls to the appropriate parties
  • From time to time cover the Sim Lab operation
  • Assist with customer questions/concerns as needed, documenting all customer complaints in tracker
  • Coordinate general cleaning and upkeep of public areas of building with facilities and janitorial team
  • Assist PEC operations team with minor projects as necessary
  • Provide shuttle transportation services on the One Porsche Drive campus
   

Qualifications


Education  
  • High School Diploma or higher
Experience  
  • Minimum 3 years of experience within a guest service/hospitality position or related role
  • Some automotive knowledge a plus and a desire to learn more
  • Guest services: 1 year (Required)
Skills  
  • Outgoing and charismatic personality
  • Basic computer skills needed
  • Outgoing and charismatic personality
  • Warm and welcoming demeanor
  • Ability to multitask
  • Customer Service oriented
  • Empathetic and caring
Physical requirements  
  • The role requires the Ambassador to be able to stand for long periods of time.
  • Ability to climb stairs
  • Ability to lift 25 pounds overhead
Schedule
  • Up to 30 Hrs. (varied shifts)
  • Monday to Friday
  • Weekends (Saturday coverage and some evenings)
Work Location
  • One location
Work Remotely
  • No

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