Luxury Brand Ambassador
Atlanta, GA
OVERVIEW
Salary
$14.00/hour
Job Type
Part-time
Job Description
The Porsche Experience is seeking an energetic individual to act as a greeter, brand ambassador and tour guide at the Porsche Experience Center Atlanta.
- Coordinate guest and visitor inquiries made at the OPD Main Atrium, Heritage Gallery or Kimpton Hotel Lobby
- Cover the Heritage Gallery space and bring the Porsche story to life through guest interactions and storytelling.
- Create a warm and welcoming atmosphere for all Porsche Experience Center guests, visitors and employees of One Porsche Drive.
- Conduct VIP and Guest Tours or One Porsche Drive
- Provide backup coverage when needed cover the Retail Store and Simulator Lab
Roles & responsibilities
- Provide a warm welcome to all employees and guests ensuring their needs are met and their experience is representative of our brand standards
- Issuing visitors temporary access badges (onsite credentials) for public areas of One Porsche Drive property and the Porsche Experience Center.
- Coordinate with security in granting access to guests and providing guest passes as needed
- Conduct VIP and Guest tours of the Porsche Experience Center and One Porsche Drive property.
- Assist with all guest inquiries at the front desk including but not limited to, arranging transportation, storing luggage, providing directions, and engaging employees when needed
- From time to time answer the phone at the front desk and transfer phone calls to the appropriate parties
- From time to time cover the Sim Lab operation
- Assist with customer questions/concerns as needed, documenting all customer complaints in tracker
- Coordinate general cleaning and upkeep of public areas of building with facilities and janitorial team
- Assist PEC operations team with minor projects as necessary
- Provide shuttle transportation services on the One Porsche Drive campus
Qualifications
Education
- High School Diploma or higher
Experience
- Minimum 3 years of experience within a guest service/hospitality position or related role
- Some automotive knowledge a plus and a desire to learn more
- Guest services: 1 year (Required)
Skills
- Outgoing and charismatic personality
- Basic computer skills needed
- Outgoing and charismatic personality
- Warm and welcoming demeanor
- Ability to multitask
- Customer Service oriented
- Empathetic and caring
Physical requirements
- The role requires the Ambassador to be able to stand for long periods of time.
- Ability to climb stairs
- Ability to lift 25 pounds overhead
Schedule
- Up to 30 Hrs. (varied shifts)
- Monday to Friday
- Weekends (Saturday coverage and some evenings)
Work Location
Work Remotely